1. General

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These terms apply to every incursion booked with TAG Holiday Programs Pty Ltd (ABN 33 697 558 268). By confirming a booking by email, or paying the invoice, you agree to these terms.

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2. Bookings

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a. Quotes

Your quote sets out the date, times, activities, group size and price. Quotes are valid for 30 days.

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b. Confirming a booking

Your booking is confirmed once you reply to the quote to accept it. We will then send the invoice and hold the session in our calendar.

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c. Group size

The quote is based on the number of participants you give us. If that number changes by more than five, please let us know so we can check staffing. A larger group may need a second instructor, which we will quote before the day.

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3. Payment

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a. Pricing

Prices are in Australian dollars and exclude GST. GST is added to the invoice.

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b. Payment terms

Payment is due 7 days before the scheduled incursion date. Please use the invoice number as your payment reference.

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c. Invoicing details

If you need a purchase order number or a particular person named on the invoice, please tell us when you book.

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d. Travel

Travel outside metropolitan Melbourne carries a travel fee, which is included in your quote.

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4. Cancellations and Changes

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Once a session is booked, we hold the date and roster staff for it. Cancellation fees cover that cost.

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a. Cancellation fees

Cancellations made more than 5 days before the session: no fee.

Cancellations made within 5 days of the session: 50% of the session fee.

Cancellations made within 48 hours of the session, or a no-show: the full session fee.

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b. How to cancel

To cancel or change a booking, email incursions@tagholidayprograms.com.au. The date we receive your email is the date we use. If you have already paid, we will refund any amount above the cancellation fee.

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c. Date changes

If you would like to move to a new date instead of cancelling, please ask us first. If we can fit you in, one date change made more than 5 days before the session is free of charge.

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d. Changes to times or activities

Please tell us about any changes as early as you can. Any price difference will be confirmed before the day.

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e. Late starts

If a session starts late because of something on your side, such as access, the space not being ready or the group arriving late, the session will still finish at the booked time.

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5. Wet Weather and Extreme Weather

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If the weather stops an outdoor session, you can choose a new date at no extra cost, or we can change the activity to suit your indoor space. Weather is never a reason for a cancellation fee.

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a. Indoor backup

For any outdoor session, please have an indoor space available, such as a hall or gym. Most of our activities run well indoors.

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b. On the day

Our session lead decides whether it is safe to run activities outside. We follow our Extreme Weather and Sun Protection Policy and move inside for lightning, hail, high heat risk, poor air quality or slippery surfaces. Your staff have the final say on your site, and we will follow any direction they give.

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c. No suitable indoor space

If we cannot run the session safely, we will agree a new date with you within 6 months, at no extra cost.

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d. Changing the activity

If an outdoor activity cannot run because of the weather, we can organise a different activity to suit the indoor space you have available, instead of rescheduling the session. This depends on the equipment we have available on the day. If wet weather is forecast, we will contact you before the session to ask whether you would prefer to reschedule or change the activity on the day.

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e. Sessions stopped partway

If we run half the session or more, the full fee applies. If we run less than half, we will reschedule the session at no extra cost.

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6. Cancellations by TAG Holiday Programs

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If we cannot run your session, for example because of staff illness, we will tell you as soon as we know. You can choose a new date at no extra cost, or a full refund of any amount paid for that session.

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7. Your Responsibilities

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On the day of the incursion, please provide:

A space big enough for the activity, clear of hazards, plus an indoor backup for outdoor sessions.

At least one member of your staff with the group for the whole session. Your staff remain responsible for participants’ care, behaviour and medical needs.

Details of any medical, access or additional needs before the day, so we can adapt the session.

Parking and entry details, and anything else listed in your quote.

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8. What We Provide and Safety

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All activity equipment, including safety glasses for Nerf Battle.

Staff with current Working with Children Checks and first aid training.

$20 million public liability insurance, held with an APRA-approved insurer.

Our session lead may pause, change or stop an activity at any time for safety reasons.

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9. Photography and Video

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We only take photos or video of participants with your written permission, and only of children whose families have given consent.

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10. Privacy

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TAG Holiday Programs protects personal information in accordance with the Australian Privacy Act 1988. Please refer to our Privacy Policy for full details.

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11. Governing Law

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These terms are governed by the laws of Victoria, Australia.

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12. Contact

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Questions about these terms or your booking: incursions@tagholidayprograms.com.au or 0425 788 657.