1. General

 

Access to and use of this website and the products and services available through it (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By using the Services, you agree to all the Terms of Service, which may be updated by us periodically. You should check this page regularly for any changes.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if this website is unavailable at any time or for any period. From time to time, we may restrict access to parts or the entire website.

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2. Intellectual Property, Software, and Content

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Intellectual property rights in all software and content available on this website remain with TAG Holiday Programs or its licensors. You may store, print, and display the content solely for personal use. You are not permitted to publish, manipulate, distribute, or reproduce any content for commercial purposes without our permission.

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3. Terms of Sale

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By placing an order, you are offering to purchase a service subject to the following terms and conditions. All orders are subject to availability and price confirmation.

a. Order Approval An acknowledgment (order confirmation) email will be sent upon order receipt, but the contract is formed only when your payment is approved and processed.

b. Pricing and Availability While we strive to ensure accuracy in pricing, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you and give you the option to reconfirm your order or cancel it. Prices are inclusive of GST.

c. Payment Upon receiving your order, we conduct a pre-authorisation check on your payment card. Orders will not be confirmed until this check is completed.

d. Discount Codes Promotional discount codes may be offered occasionally, with specific conditions outlined at the time of issue. Due to platform limitations, only one discount code can be applied per transaction at checkout. If you hold more than one Refer-a-Friend voucher, please contact us after completing your booking and we will apply any additional voucher credit manually.

e. Refunds and Cancellations To be eligible for a refund, customers must cancel their booking at least 72 hours before the program date. Cancellations made with less than 72 hours notice will receive a credit for a future program. Credits will also be granted if your child becomes unwell during a program.

No-shows without prior notice will not receive a refund but will receive a store credit.

If a program day is cancelled by TAG Holiday Programs (see clause 3g), a full refund or credit will be offered for the affected day.

f. Store Credits Customers who cannot attend due to unforeseen circumstances can request a store credit, depending on the number of days missed. Credits can be used toward any future TAG Holiday Programs booking and are transferable.

g. Venue-Initiated Cancellations or Changes TAG Holiday Programs operates at multiple venues. In some cases, a venue may require us to cancel, reschedule, or relocate a program day due to circumstances outside our control (including but not limited to facility maintenance, school events, or other operational requirements).

If a program day is cancelled or significantly changed as a result of a venue requirement, TAG Holiday Programs will notify affected families as soon as practicable and will offer either a full refund for the affected day, or a store credit for use on a future program.

TAG Holiday Programs will not be liable for any additional costs incurred as a result of a venue-initiated change.

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4. Child Supervision and Responsibility

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TAG Holiday Programs staff are responsible for the registered child only when they are signed into the Service and until they are signed out by you or your authorised representative.

If a child fails to meet behavioural standards, TAG Holiday Programs reserves the right to suspend or permanently exclude the child from the Service. In the event of an exclusion, a partial credit (pro-rata for the remaining days of the booking) will be issued at our discretion, taking into account the nature and severity of the behaviour. Refunds will not be issued for days already attended.

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5. Health and Safety

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Children suffering from infectious diseases must not attend the Service. TAG Holiday Programs staff will not accept a child who appears to be suffering from such a condition or is too unwell to participate. Children should not return until 24 hours after symptoms have passed, or as per the Department of Health's current guidelines.

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6. Additional and Medical Needs

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Children with additional needs are welcome at TAG Holiday Programs. No prior discussion is required to make a booking. If your child has specific needs you'd like us to know about, you can include this on the registration form or contact us before the program — we appreciate the heads up and will make sure the team is informed.

If your child requires additional one-on-one support from an external specialist or support worker, please contact us at least two weeks before the program so we can discuss arrangements.

Action plans and supporting documentation must be provided for any child with medical or dietary requirements. Medication required as per a medical action plan must be given to staff at the start of the day.

Participants who require an epi-pen or asthma puffer must arrive with that medication in order to be admitted to the program. Entry may be refused if a required medication is not present. In this circumstance, a credit will be issued for that day.

A Risk Minimisation Plan may be completed on the child's first day where appropriate.

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7. Injuries and Property Damage

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TAG Holiday Programs is not liable for any injury, property damage, or loss sustained during a program unless directly caused by proven negligence on the part of TAG Holiday Programs or its staff.

By booking a place in our program, you acknowledge and agree that:

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• Physical activity programs carry inherent risks of injury, and you accept those risks on behalf of your child.

• You have disclosed all relevant medical, health, dietary, and behavioural information about your child that TAG Holiday Programs would reasonably need to know in order to keep them safe.

• TAG Holiday Programs relies on the accuracy of the information provided at the time of registration, and cannot be held liable for any incident arising from information that was not disclosed.

• You agree to indemnify TAG Holiday Programs, its directors, staff, and authorised partners against any claims, costs, or losses arising from injury or property damage caused by your child.

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Nothing in this clause limits any rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded.

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8. Privacy

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TAG Holiday Programs protects personal information in accordance with the Australian Privacy Act 1988. Please refer to our Privacy Policy for full details.

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9. Photography and Video

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TAG Holiday Programs photographs and films program activities for use on social media and marketing materials. By booking a place in our program, you acknowledge and agree to this.

For identifiable close-up images intended for use on our website, in paid advertising, or in printed or digital marketing materials, we will contact you directly for approval before use.

If you need your child to be excluded from all photography and footage for any reason, please contact us before the program begins and we will make sure this is noted for the day.

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10. Text Message Notifications

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If opted in, you will receive automated notifications regarding your booking. You can opt out at any time. TAG Holiday Programs is not liable for delayed or undelivered messages.

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11. Disclaimer of Liability

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TAG Holiday Programs and its authorised partners are released from liability for injury, illness, or loss incurred during a program, except where caused by proven negligence. Website materials are provided without guarantees, and TAG Holiday Programs excludes liability for any damages to the fullest extent permitted by law.

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12. Dispute Resolution

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Disputes arising from these terms will be resolved through arbitration or mediation before legal action is pursued. The governing law is that of Victoria, Australia.

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13. Governing Law and Jurisdiction

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These terms and conditions are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria, Australia.

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14. Entire Agreement

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These terms and conditions, together with our Privacy Policy, constitute the entire agreement between you and TAG Holiday Programs regarding the use of the Services.